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Aplicia Terms of Service

Version of 11 October 2026

Informative translation. If there is any discrepancy, the Spanish terms prevail.

1. Who provides the service

Aplicia is a service of CHOCOLATE FONDUE, SL (tax ID B63616197), registered office at C/ Eduard Toldrà, no. 15, Esc. 1, Planta BJ, Puerta 2, 08950 Esplugues de Llobregat (Barcelona, Spain). You can write to us at hola@aplicia.es; this address is for enquiries, complaints, withdrawals and the exercise of your data rights. We reply in writing.

In these terms, "you" or "the Customer" means the person, company, self-employed professional or organisation that registers and purchases the service.

2. What Aplicia does

It searches for public aid and grant calls and guides you on whether your case fits.
It prepares the application documents (report, forms and documents the call requires).
It hands you the application ready to file and guides you step by step.
It helps you follow the application until it is decided.

You always file the application with the authority yourself, using your own certificate or identification method, from the authority's electronic office. Aplicia does not file or sign on your behalf.

Aplicia gives guidance; it is not legal, tax or employment advice, and it does not replace your adviser. We do not guarantee that a grant will be awarded: the awarding body always decides. Calls change: before filing, check their status and rules on the official website.

3. How you purchase and delivery time

You purchase online. Before paying, we show you the total price (including taxes), the main features of the service, the right of withdrawal and the success-fee example. The payment button states expressly that the order entails an obligation to pay.

Delivery time: the application is generated at the time of purchase and, in any case, within a maximum of 30 calendar days. This period assumes that you have provided the necessary data and documents on time; if any are missing, the period runs from when we receive them. Before you pay, we tell you about any call requirements that are not in the usual questionnaire (for example premises, photographs or contracts) and whether the call is resolved in order of filing or until the budget runs out.

The service is in Spanish; you can also view it in Catalan, Basque, Galician and English for information only. The Spanish version prevails.

4. Price and payment

Radar and preliminary analysis: free.
Filing fee: €35.00 + VAT per grant, paid in advance by card or bank transfer.
Success fee: charged only if the grant is awarded. A percentage, depending on the amount awarded, applies to that whole amount (not by cumulative bands):

| Amount awarded | Fee |

| --- | --- |

| Up to €3,000 | 9 % |

| €3,000 to €10,000 | 8 % |

| €10,000 to €30,000 | 7 % |

| €30,000 to €100,000 | 5 % |

| Over €100,000 | 3 % |

Example: with €3,568 awarded, the fee is 8 %: €285.44 + VAT, in addition to the €35 + VAT filing fee.

Collection of the fee: it accrues when the body decides to award the grant. We attempt collection from day 63 after publication of the award decision (or, if it is not published, after its notification) by charging the card you save when you sign up. We email you at 30 and 60 days, with the exact amount and the charge date, and a button to tell us whether you have already received the grant ("Yes, I have been paid" / "Not paid yet").
If you have not yet received the grant, or only part of it, press "Not paid yet" in the notice, or write to hola@aplicia.es, before the charge. We then postpone the charge until day 90 after publication of the decision. If you press "Yes, I have been paid", we may make the charge without waiting for the planned date. We do not ask for proof, but you must tell the truth and we may check the payment status in public sources.
Before day 90 we will send you a final notice. The charge will be made definitively on day 90, even if the body has not yet paid you the grant, because the fee remunerates the file we have already delivered to you. If the charge fails, we notify you and may retry 5, 10 and 15 days after the charge, send you a burofax 20 days after it and claim the debt through the courts 45 days after it, with default interest of 8 % per year from the date of that charge.
If the body reduces or revokes the grant, or a refund is claimed, we will study it case by case and tell you in writing.
The fee pays for preparing the application, not the subsidised activity. Do not charge it as an expense of the grant, unless the call's rules expressly allow it and it is justified by reference to the market price (art. 29.7.c of Spanish Law 38/2003, General Grants Law).
If you filed the grant yourself and later hire Aplicia for that same grant (for example, to answer a request or to justify it), the fee is still charged.

Annual Pack

For €49.00 + VAT, paid instead of the €35 + VAT fee when you pay for your first grant, the pack covers that filing and 2 more (3 in total). The 2 additional ones must be requested within 12 months of payment; unused ones expire. The pack is personal and cannot be transferred. It can only be purchased when paying for the first grant. It neither includes nor reduces the success fee. Once used up or expired, each filing costs €35 + VAT again. Each application we prepare and deliver for a specific call counts as a filing; corrections to the same application do not count.

5. Withdrawal and refunds

Consumers and non-profit organisations. You may withdraw from the contract within 14 calendar days, counted from payment or from when you accept these terms (whichever is later), without giving any reason. Write to hola@aplicia.es or use the withdrawal form available on our website before paying. We refund everything you paid, by the same means of payment and within 14 calendar days at most, even if we have already started preparing the application.

Companies and self-employed professionals acting in their professional capacity. The law gives them no right of withdrawal, but we apply this rule: the filing fee and the Annual Pack are not refundable because they pay for an application already delivered, except in these cases, in which we refund the amount by the same means of payment: duplicate charge, a technical error by Aplicia in the charge, or a failure on our part in preparing or delivering the application. If the grant is not awarded, there is no success fee; the fee is not refunded for that reason.

None of this limits the rights that the law gives you as a consumer.

6. Your obligations

Give us truthful and complete information and documents.
Keep your contact and payment details up to date.
Have available balance or limit on the saved card on the date the fee is collected.
Tell us within 15 days of any award decision you receive directly from the authority.
If you contract on behalf of an organisation: declare that it is lawfully constituted, that you can bind it, that it is not barred from receiving grants (art. 13.2 and 13.3 of Law 38/2003 and art. 4.5 and 4.6 of Organic Law 1/2002, where applicable) and that what you provide is truthful.

7. Our obligations

Prepare the application in good time before the call's deadlines, provided you have given us the necessary documents on time.
Inform you of the status of the application and of any additional requirements before you pay.
Process your data in accordance with our Privacy Policy.
Not charge a success fee if the grant is not awarded, nor before the charge date that results from section 4.

8. What we cannot take on

Aplicia is not liable if you file late or when the budget of a call resolved in order of filing has already run out (our notice is informative); for refusal due to causes unrelated to the quality of the application (scoring, lack of budget or requirements you do not meet); for the authority's delays in deciding or paying; or for errors in the data you provide.

When you contract as a company or self-employed professional, our total liability is limited to the amount we have charged for the application concerned. This limitation does not apply to consumers or to organisations treated as such, nor where the law does not allow it to be limited (for example, in case of wilful misconduct).

9. Legal rights of conformity

If you are a consumer, the service must conform to what was contracted and you have the legal guarantee rights recognised by the Consolidated Text of the General Law for the Defence of Consumers and Users. If the service does not conform, write to us at hola@aplicia.es and we will correct it or, where appropriate, apply the remedies the law provides.

10. Complaints and dispute resolution

Write to us first at hola@aplicia.es; we reply in writing within 15 calendar days at most.

Aplicia is not a member of any consumer arbitration system as of the date of this version. We have applied for Chocolate Fondue, SL to join the consumer arbitration system; if approved, we will state it here. In the meantime, if you are a consumer you may turn to the public consumer services (the municipal consumer information office or the Agència Catalana del Consum) and to the courts.

11. Duration and cancellation

You accept these terms when you register and they govern each application you file through Aplicia. You may stop using the service and ask for your account to be deleted at any time (see the Privacy Policy); this does not affect payments already generated for applications in progress or decided.

12. Changes to these terms

We may change these terms. We will publish the changes on this page with the version date and notify you by email if they affect an application in progress. Each application is governed by the version in force when you purchased it.

13. Governing law and courts

These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence. In all other cases, the parties submit to the courts of Barcelona.